At Onyx LuxeRide, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and safeguard your data when you visit our website or use our services.

By accessing our website or booking our services, you agree to the terms outlined in this Privacy Policy.

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1. Information We Collect

We may collect the following types of information:

• Personal details such as name, phone number, email address

• Booking and reservation details

• Pickup and drop-off locations

• Payment-related information (processed securely through third-party providers)

• Website usage data such as IP address, browser type, and pages visited

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2. How We Use Your Information

The information we collect is used to:

• Process bookings and reservations

• Provide and manage transportation services

• Communicate booking confirmations, updates, or support

• Improve our website, services, and customer experience

• Ensure safety, security, and fraud prevention

We do not sell, rent, or trade your personal information to third parties.

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3. Cookies & Tracking Technologies

Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and improve functionality. You can choose to disable cookies through your browser settings, though some features may not function properly.

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4. Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, misuse, or disclosure. While no online system is completely secure, we strive to use commercially acceptable methods to protect your data.

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5. Third-Party Services

We may use trusted third-party services (such as payment processors or booking systems) to operate our business. These third parties are obligated to keep your information secure and confidential.

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6. Your Privacy Rights

You have the right to:

• Request access to your personal information

• Request corrections to inaccurate data

• Request deletion of your personal data, subject to legal obligations

To exercise these rights, please contact us using the details below.

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7. Children’s Privacy

Our services are not intended for individuals under the age of 13. We do not knowingly collect personal information from children.

8.Cancellation & No-show policy

Reservation may be canceled without penalty only if confirmed in writing-no later than two hours before scheduled pickup for sedans and SUVs.Any request after that, plus all no-shows, triggers full fare billing. For stretch limousines, vans, minibuses, or hourly chaters, seventy two hours advance notice is mandatory for refund; otherwise, the entire amount stands.charges apply to your card on file, using the pickup citys local time.

9. Changes to This Privacy Policy

Onyx LuxRide reserves the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with an updated effective date.

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10. Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us:

Onyx LuxRide
📧 Email: info@onyxluxride.com
📞 Phone: +443-536-1217